Privacy Policy

Effective Date: July 30, 2026

High Gear Solutions LLC (“High Gear Solutions,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, www.highgearsolutionsnow.com, our communications, and our transportation dispatch and back-office support services.

This Privacy Policy explains what information we collect, how we use it, when we may disclose it, and the choices available to you.

1. Information We Collect

We may collect the following categories of information:

Information You Provide

You may provide us with information such as:

  • Your name

  • Company or carrier name

  • Email address

  • Telephone number

  • Mailing or business address

  • USDOT number or MC authority number

  • Equipment, truck, trailer, lane, and availability information

  • Dispatch and load-related information

  • Billing and payment information

  • Messages, service inquiries, and customer-support communications

  • Any other information you voluntarily provide

Information Collected Automatically

When you visit our website, we or our website service providers may automatically collect information such as:

  • IP address

  • Browser and device information

  • Pages viewed

  • Date and time of visits

  • Referring website

  • General location information

  • Cookie and analytics information

2. How We Use Information

We may use personal information to:

  • Respond to inquiries and provide requested services

  • Provide truck dispatch, load coordination, safety, compliance, fuel-tracking, bookkeeping, and back-office support

  • Communicate with carriers, drivers, brokers, shippers, factoring companies, and service providers when necessary to perform requested services

  • Send load updates, appointment information, document requests, reminders, account notifications, and customer-support messages

  • Prepare invoices and process payments

  • Maintain customer and business records

  • Improve our website, services, and customer experience

  • Prevent fraud, misuse, security incidents, and unlawful activity

  • Comply with legal, regulatory, tax, insurance, contractual, or recordkeeping requirements

  • Send promotional communications where you have provided consent or where otherwise permitted by law

3. SMS and Text Messaging

When you provide your mobile telephone number and expressly consent to receive text messages, High Gear Solutions LLC may send you SMS or MMS messages relating to:

  • Service inquiries

  • Dispatch and load updates

  • Pickup and delivery information

  • Appointment reminders

  • Document requests

  • Account and billing notifications

  • Safety or compliance updates

  • Customer-support communications

  • Promotional messages, when separately authorized

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to a message. You may reply HELP for assistance or contact us using the information listed below.

Consent to receive text messages is not a condition of purchasing or using our services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text-message originator opt-in data, consent records, and mobile telephone information will not be sold, rented, or provided to third parties for their own marketing purposes.

We may disclose mobile information to telecommunications carriers, messaging platforms, The Campaign Registry, and other service providers only when reasonably necessary to deliver messages, manage opt-outs, prevent fraud, provide customer support, or comply with legal and messaging-industry requirements. These providers are not authorized to use your mobile information for their own marketing purposes.

4. How We Share Information

We do not sell personal information.

We may share information in the following limited circumstances:

Service Providers

We may provide information to companies that assist us with website hosting, communications, text messaging, email, analytics, payment processing, accounting, customer management, document storage, cybersecurity, and other operational services.

These providers are permitted to use information only as necessary to perform services for us.

Transportation and Business Partners

When necessary to provide requested dispatch or back-office services, we may share relevant information with:

  • Freight brokers

  • Shippers and receivers

  • Drivers and carriers

  • Factoring companies

  • Insurance providers

  • Compliance professionals

  • Payment and accounting providers

  • Other parties involved in arranging or completing a load

Legal and Safety Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with a law, regulation, subpoena, court order, or government request

  • Enforce an agreement

  • Investigate fraud or unlawful activity

  • Protect the rights, property, security, or safety of High Gear Solutions, our customers, or others

Business Transfers

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

5. Cookies and Analytics

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, improve performance, and identify technical problems.

You may adjust your browser settings to reject or limit cookies. Some website features may not function properly when cookies are disabled.

Squarespace and other third-party website providers may process website and analytics information according to their own privacy policies.

6. Payment Information

Payments may be processed through third-party payment processors. We may not directly store complete credit-card or banking information submitted through those processors.

Payment processors handle your information according to their own terms and privacy practices.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services

  • Maintain business and transaction records

  • Resolve disputes

  • Enforce agreements

  • Meet legal, tax, accounting, insurance, and regulatory obligations

  • Protect against fraud and security threats

We may retain certain information after a service relationship ends when required or permitted by law.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, internet transmission, electronic storage system, or communication method can be guaranteed to be completely secure. You provide information electronically at your own risk.

9. Your Choices and Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Object to or restrict certain processing

  • Withdraw consent

  • Opt out of promotional emails or text messages

  • Request information about how your information has been used or disclosed

To submit a privacy request, contact us using the information below. We may need to verify your identity before processing a request.

To unsubscribe from marketing emails, use the unsubscribe link provided in the message. To stop text messages, reply STOP.

10. Do Not Sell or Share My Personal Information

High Gear Solutions LLC does not sell personal information or mobile information.

We do not share personal information for cross-context behavioral advertising unless clearly disclosed and permitted by applicable law.

Requests regarding the sale, sharing, access, correction, or deletion of information may be submitted using the contact information below.

11. Children’s Privacy

Our website and services are intended for businesses and individuals who are at least 18 years old. We do not knowingly collect personal information from children under 13.

A parent or guardian who believes a child has provided us with personal information may contact us to request its deletion.

12. Third-Party Websites

Our website may contain links to websites or services operated by other organizations. We are not responsible for the privacy, security, or content practices of third-party websites.

You should review the privacy policy of each third-party service you use.

13. International Processing

High Gear Solutions LLC may use employees, contractors, or technology providers located in different countries. As a result, information may be processed or stored outside the state, province, or country where it was originally collected.

Where required, we take reasonable measures to protect information transferred internationally.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or legal obligations.

The updated policy will be published on this page with a revised effective date. Your continued use of our website or services after an update indicates your acknowledgement of the revised policy.

15. Contact Us

Questions, requests, or concerns regarding this Privacy Policy may be directed to:

High Gear Solutions LLC
Website: www.highgearsolutionsnow.com
Email: admin@highgearsolutionsnow.com
Phone: (936)280-0016